We at eCyberclinics ('https://www.ecyberclinics.com/') are aware of the privacy rights of our users ('You', 'Your', 'User(s)') and we take your privacy seriously. Please read the following to learn about our privacy policy (Policy) in detail. By accessing, downloading or using our website (https://www.ecyberclinics.com/) in any manner, you acknowledge that you accept, and agree to be governed by the terms of this Privacy Policy.

We use our website to offer you services related to the practice of healthcare and medical sciences, either through our own personnel, or in conjunction with such other persons who we have entered into a valid and enforceable agreement with collectively referred to as Services.

We reserve the right to make changes to this Policy, and we urge you to keep referring to the Policy that is applicable at such period of time. In the event, we make significant changes to this Policy, we will make efforts to communicate the same to you via the registered e-mail address, as available with us.

What does our privacy policy cover?

This Policy deals with our treatment of your personal information or data (as defined at law), as is available with us.

We do not offer our Services to anyone who has not attained the age of majority in their own jurisdiction. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at info@ecyberclinics.com

What information do we collect?

We collect the following types of information:

Information you provide to us:

We receive and store any information you knowingly provide to us, including:

- Demographic Details - which includes name, age, gender, location details. We need this detail to create a profile for you, and register you for our Services.

- Correspondence Details - E-mail address; mobile number. We need this detail for the purposes of communicating with you, through the course of your engagement with our Services.

- Financial Details - we rely on third party service providers to allow financial transactions be effected on our Website, and it is such third party service providers who collect and process these identifiers, and we do not retain or access any such information.

- Any other preferences, selections or decisions that you make on our Website is also collected and retained by us. We do this, for the purposes of providing you with personalized services to you, and to ensure that your preferences form the basis of enabling any engagement with the practitioners (medical) who are available or listed on our Website.

- Health Information - we need this for the purposes of creating your health profile with us, and also enable access to seeking health counselling, prescriptions from the listed registered medical professionals listed/ available on the Website.

- Feedback and Survey Information - in the event where you choose to participate in any surveys or feedback discussions that we create for our users, you may be asked to provide answers in responses to those queries.

Professional information - in case you apply for a job with us, we also process information related to professional qualification, experience, references, and related.

Information we collect automatically

- Device information - we collect information about the hardware and software systems that you use to access our Website, and avail our Services. We also retain any information that is derived out of your interaction with our Website, in the form of preferences and visits.

- URL information, browser information, time stamps and selections made by you are also stored with us.

- Transactions made on the Website.

- Cookies - if you have your cookies enabled on your browsers, we will also access and utilize such information during the term of our engagement with you.

Purpose and Use of information

We, our affiliates and/or the sellers or service providers may access and use your Personal Information and SPDI for the following purposes:

• Provision of the Products and Services on the Website including optimizing, or further developing/improving operation of the Platform or providing better user experience;
• We contact you - either in response to a query or suggestion, or to mail newsletters, documents, publications etc. to you
• General business and operating purposes, such as the administration, management and operation of the business, including client/user interaction, responding to requests, customizing and improving our Services;
• For payment, billing and invoicing related purposes;
• To generate aggregated data to prepare insights (not being SPDI) to enable us to understand patterns and trends with a view to learn more about your preferences or other characteristics;
• To manage and process your job application
• Compliance with our obligations under applicable laws and other regulations, including to protect against and prevent fraud and other legal or information security risks; and
• To serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or for any other lawful purpose

Note that you may choose not to provide certain information, but that may limit the access of full functionalities of the Website. Some identifiers are mandatorily required by us to enable our Services due to you, and if you do not provide such information we will be constrained to disable our Services to you. However, the ones which are mandatorily required by us, will be marked as so for your ease of reference.

We may have content on the Website which provide information offered by third party platforms, and you may be redirected to such pages owned by the third parties, when you choose to interact with such an ad, or content hyperlinked to the Website. If you choose to interact with such third party services, you will be governed by the privacy policy and terms of use of such third party platforms, and we do not exercise any control over it. We urge you to familiarize yourself with such policies before you continue your interaction with them.

Will we share any of the personal information we receive?

We neither rent nor sell your personal information in personally identifiable form to anyone. We share your personal information with third parties only as described below, and to fulfil our contractual obligations, including our obligations to you.
Affiliated businesses and third-party websites we do not control: In certain situations, businesses or third-party websites we're affiliated with may sell items or provide services to you (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your personal information with that affiliated business only to the extent that it is related to such transaction or service.

• Third Party Service Providers: We employ other third party entities and people to perform tasks on our behalf and need to share your information with them to provide our Services to you. Unless we tell you differently, such third party entities do not have any right to use the personal information we share with them beyond what is necessary to assist us.
• User submissions: Any content or personal information that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others.
• Offers, programs and benefits We may offer certain programs (such as loyalty programs), benefits and offers provided by our affiliates, partners or third parties, which are complementary to our products or services or otherwise offer you a continuum of service offerings similar to the services or products offered on the Platform
• With your consent: Except as set forth above, you will be notified when your personal information may be shared with third parties and will be able to prevent the sharing of this information.
• Law enforcement agencies and Governmental authorities. We may be required to share your personal data with such governmental authorities and law enforcement agencies in furtherance of any directions, orders, requisitions issued by such authorities, and to meet our regulatory and compliance burden. We may not be able to give you due notice in such circumstances, and we may seek your cooperation, as may be required by the authorities.

Cross Border Data Transfers

We may share your personal information with entities situated overseas, in furtherance of our obligations to you. We will make best efforts to ensure that the third party or the location to which the personal information is transferred affords same level of data protection as would be afforded under Indian law, or, higher. We ensure that the level of security which is afforded to your personal data by us in our transactions, remains unchanged in case of such transfers.

Is personal information about me secure?

We will put in place measures to ensure that Your information in our possession or under our control is destroyed and/or anonymized reasonable after: (a) the purposes for which Your information was collected is no longer being served by the retention of such information; and (b) retention is no longer necessary under any applicable law. Your data may be anonymized, de-identified and/or aggregated, and the resulting data may be held by us, our affiliates, service providers and sellers on associates, agents, representatives, and other authorized third parties, for as long as necessary for us to provide the services effectively or for other purposes.

We endeavour to protect the privacy of your account and other personal information we hold in our records, but we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We are not responsible for the privacy policies and/or practices on other sites. When following a link to another site you should read that site's privacy policy.

Note: However, as effective as encryption technology is, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. Any transmission of information by you to our Website or otherwise is at your own risk

What personal information can I access?

Through your account settings, you may access, and, in some cases, edit or delete the following information you've provided to us:

• name and password
• email address

The information you can view and update may change as the website page design changes. Please note that any information that is automatically uploaded from a Service, or collected otherwise from You by us, cannot be later changed or updated. We store Your personal data for such time as is necessary, and is permissible by law.

We will redress your grievances and concerns surrounding usage of Services through email within specified timelines as per applicable law. If you have any questions about viewing or updating information we have on file about you, or if you wish to raise any complaint/grievances, or object/withdraw your consents, please contact us at info@ecyberclinics.com or reach out to our Grievance Officer, appointed in accordance with the Information Technology Act, 2000 and the SPDI Rules, whose contact information is detailed below:

• Mobile No: +91-44-42612731 / +91 97911 73039
• Email: info@ecyberclinics.com ; and
• Postal address: A-113,3rd Avenue, Anna Nagar, Chennai-600 102, India
• Please provide us with a detailed description of the complaint/grievance, and we will endeavour to resolve Your grievances within 30 (thirty) days from the date of receipt of such grievance or within such timeframe stipulated under applicable laws.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our special features / Products. We will retain your personal information for a reasonable period or as long as the law requires. If you'd like us to delete/modify Information that you have provided via browsing our website or otherwise to us, please contact us at info@ecyberclinics.com or call us and we will respond in a reasonable time. Please note that some or all of the Information provided by You to us may be required in order for the website / Products to function properly.

You may be able to add, update, or delete information as explained in section above. When you update information, however, we may maintain a copy of the unrevised information in our records. Please note that some information may remain in our private records after your deletion of such information from your account. We may use (or transfer to our affiliates, group entities or authorised third parties) any aggregated data derived from or incorporating your personal information after you update or delete it, but not in a manner that would identify you personally.

If you do not wish to receive email or other mail from us, please email us at info@ecyberclinics.com or call us. Please note that if you do not want to receive legal notices from us, such as this privacy policy, those legal notices will still govern your use of the website, and you are responsible for reviewing such legal notices for changes.

If you wish to opt-out of any services, offers, benefits, etc. offered by us or sellers on the Platform or their group entities or third party business alliance partners, you may do so in accordance with the terms specified to You by such affiliate/group entity. You are requested to carefully track notices sent to you, from time to time. To the extent that you do not expressly choose to opt-out of services, they may be provided to you on the basis that you have opted in to them.

Changes to this privacy policy

We may amend this privacy policy from time to time. Use of information we collect now is subject to the privacy policy in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our website or sending you an email. You are bound by any changes to the privacy policy when you use the website, Product or Service after such changes have been first posted.

Last Updated on March 14, 2024
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